Frequently Asked Questions

Why choose an Urgent Care Pet Clinic vs my primary veterinarian?

There is a multitude of situations why you would choose a veterinary urgent care:

  • Your primary veterinarian is unavailable to schedule you as soon as you need.
  • The urgent needs of your pet go beyond what your primary veterinarian can currently offer
  • Your primary veterinarian is near closing hours
  • Local veterinary emergency hospital wait times are long
  • For more critical patients, we can offer assessment triage, diagnostics, and supportive care to stabilize your pet to be transferred to a 24-hour facility.

What is considered an Emergency?

The following situations are considered emergencies and will need immediate care. If your pet has had an accident or is experiencing any of these symptoms, call our clinic right away.

  • Obvious signs of pain or extreme anxiety
  • Severe bleeding or bleeding that doesn’t stop
  • Seizures and/or staggering
  • Choking, difficulty breathing or continuous coughing/gagging
  • Bleeding from nose, mouth, rectum, or blood in urine
  • Inability to urinate or pass feces, or pain associated with urinating or passing feces
  • Injuries to the eye(s)
  • You know or suspect your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
  • Heat stress or heatstroke
  • Fractured bones, severe lameness or inability to move leg(s)
  • Severe vomiting or diarrhea; more than two episodes in 24-hours
  • Unconsciousness
  • Refusal to drink for 24 hours or more

How does CHUCPC differ from my primary care veterinarian’s hospital?

Unlike your family veterinarian, we provide only urgent and some emergency care and do not offer any routine or preventative care such as vaccinations, annual exams, etc.

Depending on the day or shift, the emergency and critical care service at CHUCPC can be very fast-paced.

CHUCPC does not offer scheduled appointment times and accepts walk-ins daily.

Should I call ahead?

It is always best to call us ahead if you can, but we understand that in emergency situations, this is not always possible.

Calling ahead will allow CHUCPC staff to gather all of you and your pet’s information needed to make check-in quick and smooth when you arrive.

What are the hours of CHUCPC?

We are open 7 days a week 12pm – 12am, except for some holidays.

How long will we need to wait to see a vet?

Similar to human urgent care, veterinary urgent care wait times can be unpredictable. The most severely injured or unwell patients are treated first in all medical facilities. “Triage” is the term for this process and cases will be prioritized based on medical need.

Upon arrival, your pet will be taken to the treatment area to have vitals taken immediately and placed in the hands of a technician to await their turn.

We will find a comfortable area for you and your pet to wait While we do our best to keep you updated regarding wait times and your pet’s status.